Meraki New Hosted VoIP Phone Service Offering 06/2016

Curated Source:

Meraki goes Fuller Stack with VOIP

The information was leaked about a month ago,  in a letter to the Federal Communications Commission,   Cisco was providing letters of Attestation regarding a product called the “Meraki MC74”.  Why is this important on launch day?  Well keep reading

The only thing we knew then – was that it was some kind of WiFi Device.

Today I am extremely excited to show you something that will in my personal opinion – change the face of small and medium business IT.     It’s no secret, I do work for a Cisco partner, and I guess I do drink the Cisco sauce a little bit.

This is the new Meraki MC74 – a cloud managed VoIP telephone.    Meraki has not told us that it has WiFi inside, but FCC documents reveal this device does have Wireless inside, and the device DOES have bluetooth support – but comments about DFS compatibility, could that mean this has a WiFi chipset in it Meraki has not told us about?

  • Streamlined Deployment
  • Simplified Management
  • Delightful End-user Experience

The easy deployment and management of all Meraki products will still exist, including the one portal to rule them all.

This will be the “Premium” experience phone, and we should expect lower end phones coming at some point.

The intention is that you will be able to ship this DIRECTLY to a user, with no admin intervention from the device.   The unboxing process has been “optimized” to provide a clean user designed unboxing.

Meraki’s launch team tell us that it was “Painstakingly Designed and Built” and will provide a 7″ IPS Display which will give them a blank canvas to create features.   They will continue to iterate features from customer feedback, and will be the first in a series of telephones from Meraki.

They will have IVR and Auto Attendant type services available, and Directory Services are handled using a few options, one of which is CSV.    Google Apps integration will also be offered.

The handset has a magnet to assist with location of the hook switch, which is also IR instead of the mechanical hook switch

Built in stand, and wall bracket which does include the Meraki bubble level if you want to wall mount it.

The key for Meraki in this new product is software integration and they are telling us that features will be announced in the coming months.

My Take…

This is huge.   I don’t even think Meraki realizes how huge this is.    Today this means I can have Switching, Wireless, Security – and now Phones – in a single pane of glass, with a single interface.  The interface is easy – very easy.   This will reveolutionalize how small and some medium businesses see and use IT.  This will drive the sales of additional Meraki services.

With more and more businesses moving to the cloud, Office 365,  SalesForce, and the other cloud type SaaS providers, small businesses can now be agile.     With the growing cost of IT, one of which is the people cost, the SMB market continues to try and do more, with less.  Let us be honest here, many SMB’s operate with a single IT resource, or a single contracted resource.    This means agility.   This means servicing end users from anywhere, anytime and from a single pane of glass.

Ahh, the single pane of glass thing.   We have all heard that one before, where a single pane really means looking through 8 single panes and then pretending to be a single window, which really just results in a foggy image of that single pane.     Not this time.

This will be a big deal – ok now for some more details.

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Dave Safley

Technology King Pin ;) 

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